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Terms of Use

These Terms govern your use of the services provided by 24crypto GmbH through 24crypto.ch.

Terms of use of website

These Terms of Use (hereinafter referred to as the “Terms”) govern your use of the services provided by 24crypto GmbH through the Website https://24crypto.ch (hereinafter referred to as the “Website”). Our services to you will be provided by 24crypto GmbH, a legal entity incorporated according to the laws of the Switzerland, registry code: CHE-387.521.828, legal address: Riehentorstrasse 33, 4058 Basel, Switzerland; contact email: support@24crypto.ch.

Hereinafter referred to as the “Company”, “We”. “User”, “You” means any natural person who uses the Website. “Party” refers to either User or Company.

These Terms are limited to use of the Website only and do not apply to terms of services rendered by Company — these services are governed by the respective agreement published on the Website as well.

By accepting Terms and using our Website, you agree to be legally bound by these Terms. If you don't agree with these Terms or any of its clauses, you shall immediately cease to use our Website.

Please be aware that Company may revise these Terms from time to time. Therefore, the Terms may be changed or amended. Any changes or amendments will be published in advance for a reasonable period of time on the Website. The effective date which is at the top of the Terms informs you about the latest version of the Terms. Company advises you to revisit this page from time to time to make sure you are familiar with the current version of the Terms.

1. Disclaimers

You expressly understand and agree that the Website is provided “as is” and “as available” without warranties of any kind either express or implied.

To the fullest extent permissible pursuant to applicable law, Company makes no express warranties and disclaims all implied warranties regarding the Website or any applications or external sites, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, correctness, accuracy, and reliability.

Without limiting the generality of the foregoing, Company do not represent or warrant to you that: (a) your use of the Website will meet your requirements, (b) your use of the Website will be uninterrupted, timely, secure or free from error, (c) data provided through the Website will be accurate or (d) the Website or any content made available on or through the Website are free of viruses or other harmful components.

2. Use of the website

By accepting these Terms and using the Website, you represent and warrant that:

  • you have full capacity to contract under the applicable law;
  • you have not previously been suspended or removed from using the Website;
  • you are not furthering, performing, undertaking, engaging in, aiding or abetting any unlawful activity through your relationship with us or through your use of the Website;
  • you are comporting with and obeying these Terms and all applicable laws;
  • you shall not reverse engineer, decompile or otherwise disassemble the Website;
  • you agree and consent to receive electronically all communications, agreements, documents, notices and disclosures that Company provides in connection with your use of the Website.

The Website is accessible 24 hours per day, 7 days per week. However, Company reserves the right, without providing notice to temporarily suspend the Website or access to the Website in order to carry out work including, but not limited to updates, maintenance operations and amendments to the servers, etc.

In order to protect the integrity of the Website, Company reserves the right at any time in its sole discretion to block Users who violate these Terms.

When accessing or using the Website, you agree that you will not violate any law, contract, intellectual property, or other third-party right or commit a tort, and that you are solely responsible for your conduct while using the Website.

Without limiting the generality of the foregoing, you agree that you will not:

  • damage, disable, overburden, or impair the functioning of the Website in any manner;
  • use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access to the Website or to extract data;
  • distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other items of a destructive or deceptive nature.

3. User account

Company grants the User a revocable, non-exclusive, non-transferable, non-sublicensable right to use our Website.

User agrees to provide Company with the information upon our request for the purposes of identity verification, compliance with KYC requirements, as well as prevention of money laundering, terrorism financing, fraud, or any other financial crime. No User shall act on behalf of a third party.

User shall ensure that any credentials and equivalent information required to access his/her account are kept confidential and used in a secure manner not accessible by third parties as this is the User's sole responsibility. Users must ensure that they do not allow third party access of any kind to the data they use to access the Company's Website.

If you believe that someone has gained access to and/or used your data without your consent or your account may be compromised, please contact us immediately in this case.

You agree and understand that you are solely responsible (and you will not hold Company responsible) for managing, monitoring and maintaining the security of your login credentials and any other required forms of authentication.

4. Limitation of liability

You understand and agree that Company shall not be liable to you for any indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability, including, but not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss, even if Company has been advised of the possibility of such damages.

The Website may contain links or submit access to the third parties' sites and to the content displayed on such sites which is the result of intellectual activity of the third parties and protected in accordance with the applicable laws. Company does not check these sites and the content displayed on them for compliance with the applicable laws. Company is not responsible for any information or content displayed on such sites to which the User gets access through the Website, including, any opinions or statements expressed on such third parties' sites.

You agree to hold harmless and indemnify Company from and against any third-party claim arising from or in any way related to:

  • your breach of the Terms;
  • your violation of applicable laws, rules or regulations in connection with the Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs of every kind and nature.

5. Delivery time confirmation

We aim to complete the delivery of cryptocurrencies within a maximum timeframe of 2 hours from the moment your transaction is confirmed and verified on our platform, subject to network congestion and other unforeseen circumstances.

Upon successful delivery of cryptocurrencies, you will receive a notification confirming the completion of your transaction. This notification will include details of the transaction, such as the amount sent and the transaction ID.

While we make every effort to meet the 2-hour delivery timeframe, please note that delays may occur due to factors beyond our control, including network congestion on the blockchain. In such cases, we will make reasonable efforts to expedite the delivery process and keep you informed of any delays.

If you encounter any issues or have concerns about the delivery time of your cryptocurrency transaction, please do not hesitate to contact our customer support team.

6. Prohibited jurisdictions

Company maintains the right to select its markets and jurisdictions to operate in and may restrict or deny access to Website to certain countries.

Company also maintains the right to use various methods to prevent the use of the Website by the Users listed above. You are to comply with this Section, even if Company methods to prevent use of the Website are not effective or can be bypassed.

Company has the right to obtain your IP-address (for more details please see our Privacy Policy). If the IP-address is allocated in the prohibited jurisdiction, Company can deny you access to the Website.

7. Refund policy

Our refund policy applies specifically to funds received from customers for virtual currency exchanges conducted through our Website.

Once exchanges for fiat and virtual currency are completed using our services, they become final and non-refundable. Transactions are irrevocable once cryptocurrency is sent to the specified wallet address. Accuracy in providing the correct wallet address during the transaction is crucial.

In the event of refund requests for exchanges conducted through our platform, we propose refunding the equivalent amount at the current exchange rate prevalent at the time of the refund request.

Refunds are only applicable for transactions that have not been successful. Incomplete, incorrect data, or suspicious transactions will not be eligible for refunds. Moreover, transactions involving high risk (e.g., suspected stolen funds, potential involvement in illegal activities) may result in freezing the funds for further investigation.

For Crypto to fiat transactions, refunds will be processed exclusively to the wallet address where we received the payment from, if required. Deliberate attempts to manipulate transactions suspiciously will result in fund freezing.

Customers seeking a refund should contact support@24crypto.ch, providing the transaction number for reference.

Refunds are facilitated through various methods, including bank transfer, SWIFT, or in virtual currency form.

Refund processing time to the user's bank account may take up to 10 business days, subject to each bank's internal policies, which our company cannot influence.

8. Copyright protection

Using the Website does not give you ownership of any intellectual property rights in the Website, any software or the content you access. The materials contained on the Website are protected by applicable copyright and trademark laws and treaties.

Use of search queries comprising a direct domain name or the brand name such as (but not limited to) 24crypto.ch, etc. is prohibited in paid SEA advertisements used to attract affiliates.

9. Termination

These Terms shall enter into force for the User since the use of the Website and shall be in force for an indefinite period.

Company reserves the right to suspend your access to the Website for any reason, including but not limited to breaches of these Terms, in its sole and absolute discretion, immediately without prior notice and without liability.

Company reserves the right to terminate or block your access to the Website for any reason, including but not limited to breaches of these Terms, in its sole and absolute discretion, immediately without prior notice and without liability. Company shall not give reasons of its actions.

10. Severance and validity

If any provision of these Terms is or becomes illegal, invalid or unenforceable in any respect under the law of any relevant jurisdiction, such provision shall be deemed to be severed from these Terms and shall be replaced with one having an effect as close as possible to the deficient provision. The remaining provisions of these Terms will remain in full force.

11. Jurisdiction

The Terms shall be governed and construed in accordance with the law of Switzerland. You hereto agree to irrevocably submit to the exclusive jurisdiction of the courts of Switzerland.

12. Contacts

E-mail: support@24crypto.ch

B2B Terms of service

1. General provisions

These Terms of Service (“Terms”) apply to the access and use of the virtual currency exchange service as well as other ancillary services (“Services”) provided by 24crypto GmbH available via the webpage 24crypto.ch, mobile application (“Website”) or our partners. These Terms constitute an agreement between the customer (“User”, “you” or “your”) and Company. Company means as follows: our services to you will be provided by 24crypto GmbH, a legal entity incorporated according to the laws of the Switzerland, registry code: CHE-387.521.828, legal address: Riehentorstrasse 33, 4058 Basel, Switzerland; contact email: support@24crypto.ch.

The Terms enter into force after your acceptance and become legally binding for you.

Please be aware that Company may revise these terms from time to time. Therefore, the Terms may be changed or amended. Any changes or amendments will be published in advance for a reasonable period of time on the Website. You will be notified about the updates of the Terms in advance. By continuing to access and use the Website or the Services after Company has posted changes on the Website, or after notifying you via any electronic means, you are agreeing to accept the updated Terms.

2. Who can use our services

You must be 18 years or over. If you are an individual, you must be 18 years or older and have full legal capacity to use our Services. We may ask you at any time to show proof of your age.

You must have authority to bind your business. If you are not a consumer, you confirm that you have authority to bind any business or entity on whose behalf you use our Services, and that business or entity accepts these terms.

Your use of the Account must not violate any applicable laws. You commit to us that your opening and/or using of an Account does not violate any laws applicable to you. You take responsibility for any consequences of your breach of this section.

3. Eligibility criteria

To register the Account, you confirm that:

  • You are not a resident or your place of establishment is not in a sanctioned jurisdiction according to the CH legislation and FATF lists;
  • You are not sanctioned by the CH, EU, UN, USA or any authorities in the world;
  • You may not use the Services if you are located in, or a citizen or resident of any state, country, territory or other jurisdiction where your use of the Services would be illegal or otherwise violate any applicable law;
  • You also may not use the Services if you are located in, or a citizen or resident of, any other jurisdiction where Company has determined, at its discretion, to prohibit the use of the Services;
  • You confirm that you have provided true and accurate data about yourself during the account registration or during the usage of the Services. You shall update the information if the submitted information is not accurate anymore;
  • You agree that Company has the right to require information which help Company to identify and verify you;
  • You are only transacting on the Website with legally-obtained funds that rightfully belong to you;
  • You shall not use proxy and VPN or other software for concealing your IP-address.

4. User account

Company grants the User a revocable, non-exclusive, non-transferable, non-sublicensable right to use our Website. The use of the Company Website is subject to identification and verification, as required by statutory and regulatory obligations incumbent on Company. User agrees to provide us with the information upon our request for the purposes of identity verification, compliance with know-your-customer requirements, as well as prevention of money laundering, terrorism financing, fraud or any other financial crime. No user shall act on behalf of a third party.

The User shall ensure that any credentials and equivalent information required to access his/her account are kept confidential and used in a secure manner not accessible by third parties. It is forbidden to act as intermediary of any kind or broker of any kind or trustee of any kind for any person.

5. Service

Company provides virtual currency services such as fiat-to-virtual currency exchange, virtual currency-to-fiat exchange and virtual currency to virtual currency exchange.

You can buy virtual currency using bank payment or PayPal. You can sell virtual currency and request to have your fiat currency transferred to your bank account or PayPal account.

You shall have your own wallet for virtual or fiat currency. Company does not provide you with any custodian services for virtual or fiat currency.

Your transactions to buy or sell virtual currency may be subject to limits due to security and legal requirements. You should ensure that your limits are sufficient to cover any transaction you intend to make as well as any applicable fees.

6. Price

Company has the right to adjust its rates.

Due to the exchange rate difference, the difference in the time of the transaction, as well as other circumstances affecting the course, the amount of the real price may be different from the stated.

7. Refunds

Company's refund policy applies exclusively to funds received from customers for exchanges of virtual currency through our Website. Payments for exchanges made on our Website are non-refundable, irrevocable and cannot be changed after the transaction has been completed and cryptocurrency is sent to the wallet address specified by you.

Refunds are made by:

  • bank transfer
  • Virtual currency
  • SWIFT

The refund commission is for:

  • bank transfer: 5 CHF or its equivalent in other fiat currency (plus bank fees)
  • Virtual currency (to virtual currency wallet): 5 CHF (plus miners fee)
  • SWIFT (bank transfer): 5 CHF or its equivalent in other fiat currency (plus bank fees)

8. Right of withdrawal

You explicitly give up your 14-day right of withdrawal in order to allow Company to transfer virtual currency or any other cryptographic blockchain-based digital information units (as digital content not stored on a physical data carrier) before the right of withdrawal expires.

9. Data protection

Privacy is very important to us. Full details of our Privacy Policy can be found at our Privacy Policy. By accepting these Terms, you expressly allow Company to process your personal data and in some circumstances export these data including IP address outside of the jurisdiction you are located or to governmental bodies at their request.

10. Third-party content

Company may provide information about third-party products, services, activities or events, or may allow third parties to make their content and information available on or through the Services (collectively, “Third-Party Content”). Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party.

11. Anti-money laundering (AML). Know your customer (KYC) policies

In order to let you use the Services, Company must identify and verify your identity. To create, maintain or upgrade your Account, you will be required to provide Company with all the necessary and requested information. Company shares this information with our third party verification partner, KYC Spider AG.

By clicking agree on the Company Terms of Service, you have automatically given consent to Company to share your information with KYC Spider for verification purposes.

12. Limited right of use. Intellectual property.

Unless otherwise specified, all materials on this Website are the property of Company and are protected by copyright, trademark and other applicable laws. You may view, print and/or download a copy of the materials from this Website on any single computer solely for your personal, informational and/or non-commercial use.

When accessing the Service, you shall not:

  1. negatively interfere with other customers;
  2. damage, disable or in any way disrupt the Website or the Services;
  3. conduct, pay for, support or in any way be involved in any illegal activities, including but not limited to money laundering, terrorist financing, fraud, illegal gambling, illegal weapons sale and drug trafficking;
  4. use any automated means or interface to access Services or to extract data;
  5. use another customer's account.

13. Risk warning

Trading and investing in virtual currencies involve substantial risk of loss and is not suitable for all types of investors. Please make sure you are investing mindfully after understanding the nature, complexity and risks inherent in the trading of virtual currency. You should not purchase virtual currency unless you understand the extent of your exposure to potential loss. In no event shall Company be liable to any loss or damage of any kind incurred as a result of the use of this Website or the Services.

14. Limitation of liabilities. Indemnities

To the extent permitted by law, Company shall not be liable for any damages, losses of profit, usage or data, loss of business, failure to use the Services, customers misunderstanding of Services or any other loss originated from negligence or fraud or otherwise arising out of or connected to the Services or these Terms.

The Service is provided on an “as is” and “as available” basis without any warranty or representation expressed or implied.

15. Taxes. Compliance with local regulations

It is your responsibility to comply with local laws in respect to the legal usage of the Services and the regulatory qualification of virtual currencies in your jurisdiction.

You are responsible for determining what taxes apply and in which measure to the authorised use of the Services. You should report and remit the correct taxes to the appropriate tax authority. Company is not responsible for determining your tax obligations.

16. Miscellaneous

If Company is unable to perform the Services outlined in the Terms due to factors beyond our control including but not limited to an event of Force Majeure, change of law or change in sanctions policy, Company shall not be liable for the Services provided under these Terms during the time period coincident with the event.

These Terms are provided in English. Any translation has the sole purpose of being convenient for you. In case of any inconsistency, contradiction or doubt, the English version of these Terms shall prevail.

17. Jurisdiction

The Terms shall be governed and construed in accordance with the law of Switzerland. You hereto agree to irrevocably submit to the exclusive jurisdiction of the courts of Switzerland.

18. Termination and suspension

You may terminate the agreement with Company at any time on the basis provided by law. You agree that Company may terminate the agreement with you and suspend or cancel your Account in case of, but not limited to,

  1. non-conformity to the requirements from these Terms,
  2. a requirement from any applicable law to which Company is subject in any jurisdiction,
  3. an order from a court or other governmental authority,
  4. unusual, unauthorised or fraudulent activity in your Account,
  5. false, misleading, inaccurate, incomplete or outdated information,
  6. any other reasons that Company deems relevant for termination.

19. Contact

If you have any questions relating to these Terms, your rights and obligations arising from these Terms and/or your use of the Website and the Service, your Account or any other matter, please contact support@24crypto.ch.