Terms and Conditions

1. Company information

24crypto GmbH is a company incorporated under Swiss law and provides cryptocurrency exchange and related services to private individuals and legal entities.

24crypto operates as a Swiss financial intermediary and is affiliated with a FINMA-recognised Self-Regulatory Organisation (“SRO”) pursuant to applicable Swiss anti-money laundering legislation.

24crypto is not a bank and does not provide banking or deposit-taking services.

2. Scope of services

24crypto provides services relating to the purchase and sale of cryptocurrencies and other digital assets against fiat currencies.

Depending on availability, client eligibility and compliance requirements, our services may include:

• purchase of cryptocurrencies against fiat currency;
• sale of cryptocurrencies against fiat currency;
• over-the-counter (“OTC”) transactions;
• transactions for private and corporate clients;
• in-person transactions at designated locations;
• transactions involving bank transfers or other approved payment methods; and
• other cryptocurrency-related execution or exchange services made available by 24crypto from time to time.

The availability of a particular cryptocurrency, fiat currency, payment method or service is not guaranteed.

24crypto may add, restrict, suspend or discontinue individual services, cryptocurrencies, networks, payment methods or transaction types at any time where reasonably necessary for operational, regulatory, compliance, security or risk-management purposes.

3. Eligibility

To use our services as a private individual, you must:

• be at least 18 years old;
• have full legal capacity;
• successfully complete all identification and verification procedures required by 24crypto;
• act in your own name and for your own account unless expressly disclosed and approved otherwise; and
• comply with these Terms and all applicable laws and regulations.

Legal entities must provide all information and documentation requested by 24crypto regarding the company, its authorised representatives, beneficial owners, controlling persons and business activities.

24crypto may refuse to establish or continue a business relationship where legal, regulatory, compliance or internal risk requirements are not satisfied.

4. Customer identification, KYC and AML

24crypto is subject to Swiss anti-money laundering requirements and maintains Know Your Customer (“KYC”), Know Your Business (“KYB”), transaction monitoring and other compliance procedures.

Clients must provide complete, accurate, current and truthful information.

24crypto may request, among other things:

• identification documents;
• proof of residential or business address;
• information regarding occupation or business activities;
• information regarding beneficial ownership;
• source of funds and source of wealth information;
• bank statements;
• contracts, invoices, tax documents or transaction records;
• information regarding the purpose and economic background of a transaction;
• information regarding cryptocurrency wallets;
• evidence of ownership or control of a wallet; and
• any other information reasonably required for legal, regulatory or compliance purposes.

Clients must promptly notify 24crypto of any material changes to information previously provided.

24crypto may conduct enhanced due diligence where required by law or where a transaction, customer, wallet, counterparty, jurisdiction or activity presents an increased risk.

5. Sanctions and blockchain screening

24crypto may screen cryptocurrency addresses and transactions using blockchain analytics, sanctions screening and other compliance tools.

A transaction may be delayed, suspended, rejected or subjected to additional review if, among other things:

• a wallet or transaction generates an elevated risk score;
• there is direct or indirect exposure to sanctioned, illicit or otherwise high-risk entities;
• the origin or destination of funds cannot be reasonably established;
• additional information or documentation is required;
• suspicious activity is identified;
• a transaction is inconsistent with the client’s known profile or stated purpose; or
• 24crypto is required to take action under applicable law, regulation, an order of a competent authority or its compliance obligations.

24crypto does not guarantee that a blockchain address will remain eligible merely because it was accepted or screened previously. Blockchain risk assessments may change as new information becomes available.

Where legally permitted, 24crypto may request further information from the client before deciding whether to execute, release, reject or return a transaction.

6. Customer orders

A request, quotation or order submitted through the website, by email, telephone, in person or through another communication channel does not necessarily constitute final acceptance by 24crypto.

An order becomes binding in accordance with the transaction process communicated to the client and subject to any required compliance approval.

24crypto reserves the right to reject or cancel an order before execution where execution would violate applicable law, these Terms, compliance requirements or reasonable security and risk-management requirements.

Cryptocurrency markets are volatile. Prices may change significantly within short periods of time.

7. Exchange rates, quotations and fees

The exchange rate applicable to a transaction is the rate displayed or communicated to the client at the time the relevant quotation is accepted, subject to the conditions of that quotation.

A quotation may be valid only for a limited period.

Prices quoted by 24crypto may include a spread. Additional service, payment, network or transaction fees may apply where disclosed to the client.

The client is responsible for reviewing the transaction details, exchange rate, amount, cryptocurrency, network, wallet address and applicable fees before confirming an order.

Once a transaction has been validly executed, subsequent market movements do not entitle the client to cancellation, reimbursement or adjustment of the agreed exchange rate.

8. Fiat payments

Where payment by bank transfer is used, the payment must generally originate from a bank account held in the name of the verified client or, for a corporate client, in the name of the verified legal entity.

Third-party payments may be rejected unless expressly approved by 24crypto following appropriate compliance review.

The client is responsible for providing the correct payment reference and complying with any payment instructions communicated by 24crypto.

Any bank charges, intermediary bank charges, foreign exchange charges or similar costs imposed by third parties may be borne by the client where applicable.

Receipt of funds does not automatically oblige 24crypto to execute a transaction where further compliance checks are required.

9. Cryptocurrency payments to 24crypto

When selling cryptocurrency to 24crypto, clients must transfer the correct cryptocurrency:

• to the wallet address specified by 24crypto;
• using the specified blockchain network;
• within any applicable quotation or transaction period; and
• in the agreed amount.

The client is solely responsible for ensuring that the correct asset and network are used.

Sending an unsupported asset, using an incorrect network, sending funds to an incorrect address or failing to follow the transaction instructions may result in permanent loss of assets.

24crypto is not obliged to recover incorrectly transferred assets. Where recovery is technically possible, 24crypto may charge reasonable costs associated with the recovery.

10. Customer wallet addresses

Clients are responsible for providing accurate cryptocurrency wallet addresses.

24crypto may require verification or whitelisting of a wallet before executing a transaction.

The client confirms that any wallet address provided to 24crypto is lawfully used by the client or that the client is otherwise duly authorised to use it.

The client must not request that cryptocurrency be transferred to a third party for the purpose of concealing the beneficial owner, circumventing KYC/AML controls, facilitating fraud or violating applicable law.

24crypto may refuse transfers to third-party wallets or require additional information regarding ownership, control and purpose.

11. Blockchain transactions

Cryptocurrency transactions are generally irreversible once broadcast to the relevant blockchain.

24crypto cannot reverse, cancel or modify a blockchain transaction after it has been validly transmitted to the network.

The time required for confirmation depends on the relevant blockchain network and is outside 24crypto’s direct control.

Delays may occur due to:

• network congestion;
• blockchain confirmation times;
• wallet infrastructure;
• technical incidents;
• security checks;
• compliance reviews;
• liquidity conditions;
• service providers; or
• circumstances beyond 24crypto’s reasonable control.

Displayed or communicated processing times are estimates unless expressly agreed otherwise in writing.

12. Payouts

Fiat payouts are generally made only to a bank account held in the verified client’s name.

24crypto may request proof of bank account ownership before making a payout.

Payouts may be delayed where additional verification, transaction monitoring, blockchain analysis or compliance review is necessary.

A transaction being visible on a blockchain does not in itself constitute final compliance approval for a fiat payout.

13. Cash transactions

Where offered by 24crypto, cash transactions may be conducted at authorised locations.

Cash transactions remain subject to the same identification, AML, sanctions, source-of-funds and compliance requirements as other transactions.

24crypto may impose transaction limits or require additional documentation for cash transactions.

Availability of cash services is not guaranteed and may differ by location.

14. OTC transactions

24crypto may provide OTC services for larger or individually negotiated transactions.

OTC transactions may be subject to separate quotations, settlement instructions, transaction limits or additional agreements.

Unless expressly agreed otherwise, these Terms also apply to OTC transactions.

Where a separate written OTC agreement conflicts with these Terms, the specific terms of the OTC agreement shall prevail in relation to the relevant transaction.

15. Compliance-related delays and refusals

Regulatory and compliance obligations take precedence over ordinary processing targets.

24crypto may therefore delay or refuse the execution or settlement of a transaction where reasonably necessary to conduct KYC, AML, sanctions, fraud-prevention, source-of-funds, blockchain or other compliance checks.

24crypto shall not be liable for losses resulting solely from a reasonable compliance-related delay or refusal required by applicable law or undertaken in good faith to satisfy applicable regulatory obligations, subject to mandatory Swiss law.

Where legally permitted and operationally possible, 24crypto will endeavour to resolve such reviews without undue delay.

16. Fraud and scam prevention

24crypto may ask clients questions regarding the purpose of a transaction and the intended recipient of cryptocurrency.

Clients must inform 24crypto if they are acting following instructions from another person, investment platform, broker, adviser, online acquaintance or other third party.

24crypto may refuse or delay a transaction if there are reasonable indications that the client may be the victim of fraud, coercion, social engineering or an investment scam.

Such intervention does not constitute investment advice and does not create an obligation on 24crypto to detect or prevent every fraudulent transaction.

Clients remain responsible for independently verifying the legitimacy of persons, platforms and investment opportunities to which they intend to transfer cryptocurrency.

17. No investment advice

Unless expressly agreed otherwise in a separate written agreement, 24crypto provides exchange and execution services only.

Information provided through our website, employees, communications or other channels does not constitute personalised:

• investment advice;
• financial advice;
• legal advice;
• tax advice; or
• a recommendation to purchase, hold or sell any cryptocurrency.

Clients are responsible for making their own financial decisions and, where appropriate, obtaining independent professional advice.

18. Risks of cryptocurrencies

Trading and holding cryptocurrencies involves substantial risk.

Such risks include, without limitation:

• extreme price volatility;
• partial or total loss of value;
• liquidity risk;
• blockchain and protocol failures;
• smart contract vulnerabilities;
• forks and network changes;
• cybersecurity risks;
• wallet compromise;
• regulatory changes;
• stablecoin de-pegging;
• counterparty risk;
• technical failures; and
• irreversible transactions.

Clients should only transact in amounts for which they understand and can bear the associated risks.

Past performance of a cryptocurrency is not an indication or guarantee of future performance.

19. Client responsibilities

Clients are responsible for:

• protecting their account and authentication credentials;
• maintaining the security of their email account, devices and wallets;
• reviewing all transaction information before confirmation;
• providing accurate wallet addresses;
• using the correct blockchain network;
• ensuring that transactions comply with applicable law;
• providing accurate and complete information to 24crypto; and
• notifying 24crypto immediately of suspected unauthorised access or fraudulent activity.

Clients must not use 24crypto services for unlawful purposes, money laundering, terrorist financing, sanctions evasion, fraud or any activity prohibited under applicable law.

20. Taxes

Clients are solely responsible for determining and fulfilling their tax obligations arising from transactions conducted through 24crypto.

24crypto does not provide tax advice unless expressly agreed otherwise.

Clients should consult an independent tax adviser regarding their individual circumstances.

21. Cancellations and refunds

Due to the nature of cryptocurrency markets and irreversible blockchain transactions, executed cryptocurrency transactions generally cannot be cancelled or reversed.

A client does not have a contractual right to cancel a transaction merely because the market price has moved after the transaction was confirmed or executed.

Where a transaction cannot be executed and funds are returned to the client, 24crypto may deduct costs or fees actually incurred where permitted by law and appropriately disclosed.

Any mandatory rights available to consumers under applicable law remain unaffected.

22. Third-party services

24crypto may rely on third-party service providers, including banks, payment providers, blockchain infrastructure providers, liquidity providers, identity verification providers, blockchain analytics providers and other technical service providers.

24crypto is not responsible for interruptions or failures caused exclusively by third-party systems that are outside its reasonable control, except where liability cannot be excluded under mandatory law.

23. Service availability

24crypto does not guarantee uninterrupted or error-free availability of its website or services.

Services may temporarily be unavailable due to maintenance, technical issues, security incidents, blockchain disruptions, banking interruptions, compliance requirements or other circumstances.

24crypto may temporarily suspend services where reasonably necessary to protect clients, the company, its infrastructure or the integrity of its compliance framework.

24. Limitation of liability

24crypto is liable in accordance with mandatory Swiss law.

To the extent permitted by law, 24crypto shall not be liable for indirect or consequential losses, lost profits, lost opportunities or losses arising solely from cryptocurrency market movements.

24crypto shall not be responsible for losses caused by circumstances outside its reasonable control, including blockchain network failures, internet outages, cyberattacks on independent third parties, actions of authorities or failures of external service providers, except where 24crypto is responsible for such loss under mandatory law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by Swiss law.

25. Client indemnification

To the extent permitted by applicable law, the client shall indemnify 24crypto against reasonable losses, claims, costs or expenses arising directly from the client’s unlawful use of the services, intentional breach of these Terms or provision of materially false or misleading information.

This provision does not apply to losses caused by 24crypto itself.

26. Termination and suspension

Clients may discontinue using 24crypto’s services at any time, subject to outstanding transactions and obligations.

24crypto may restrict, suspend or terminate a business relationship where:

• the client breaches these Terms;
• required KYC/KYB information is not provided;
• information provided is false, misleading or incomplete;
• there are reasonable AML, sanctions, fraud or security concerns;
• continued provision of services would create unacceptable legal or regulatory risk;
• 24crypto is required to do so by a competent authority; or
• another objectively justified reason exists.

Termination does not affect rights and obligations relating to transactions already executed or legal and regulatory retention obligations.

27. Data protection

24crypto processes personal data in accordance with applicable Swiss data protection law and its Privacy Policy.

Personal data may be processed for purposes including:

• customer onboarding;
• identity verification;
• transaction execution;
• AML and sanctions compliance;
• fraud prevention;
• customer support;
• security;
• accounting;
• regulatory obligations; and
• enforcement of contractual rights.

Further information is provided in the Privacy Policy available on the 24crypto website.

28. Record keeping

24crypto may retain identification information, transaction records, communications and other documentation for the periods required under applicable law and regulatory obligations.

This obligation may continue after termination of the business relationship.

29. Communication

24crypto may communicate with clients through the website, email, telephone or other communication channels made available by 24crypto.

Clients are responsible for ensuring that their contact information remains accurate and up to date.

Electronic communications are deemed valid communications unless mandatory law requires another form.

30. Intellectual property

The 24crypto name, website, logos, designs, texts, software and other proprietary materials are protected by applicable intellectual property laws.

Clients may not copy, reproduce, distribute or commercially exploit such materials without prior written permission from 24crypto, except where permitted by law.

31. Changes to these Terms

24crypto may amend these Terms where reasonably necessary due to changes in law, regulation, services, technology, business operations or compliance requirements.

Material changes will be communicated or published through appropriate channels.

The version published on the 24crypto website at the relevant time shall apply, subject to any mandatory notice requirements and rights under applicable law.

Changes shall not retroactively alter transactions already fully executed unless required by law.

32. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in effect.

The invalid provision shall, to the extent legally permissible, be replaced or interpreted in a manner that most closely reflects its intended economic and legal purpose.

33. No waiver

Failure by 24crypto to enforce a provision of these Terms in a particular case does not constitute a waiver of the right to enforce that provision in the future.

34. Governing law

These Terms and the contractual relationship between the client and 24crypto are governed by the substantive laws of Switzerland, excluding conflict-of-law rules to the extent legally permissible.

Mandatory consumer protection provisions remain unaffected.

35. Jurisdiction

Subject to mandatory jurisdiction rules, the competent courts at the registered seat of 24crypto GmbH shall have jurisdiction over disputes arising from or relating to these Terms or the services provided by 24crypto.

Any mandatory place of jurisdiction available to consumers under applicable Swiss law remains unaffected.

36. Contact

Questions regarding these Terms or the services of 24crypto may be submitted through the contact options provided on 24crypto.ch.